Privacy
Privacy policy
This policy explains how Moments To Be collects, uses, stores and protects information provided through this website and its photography services.
Information we collect
We collect the contact, booking, location, communication, review and order details needed to provide photography services. If you submit a review, we also collect the review text, star rating and any photo or video you choose to provide. Payment card details are handled securely by Stripe and are not stored by this website.
Photographs and galleries
Photographs are stored in business-controlled private cloud storage. Gallery access is limited through a unique secure link, and every image request is checked by the server before delivery.
Website analytics
We use privacy-conscious first-party analytics to understand visits, popular pages, traffic sources and booking performance. The analytics system stores random identifiers and campaign details, not names, email addresses, payment details or IP addresses. Private galleries, client accounts and Studio Admin pages are excluded. Browser Global Privacy Control and Do Not Track preferences are respected.
Access, correction, complaints and retention
Booking, customer, payment-status, review and gallery records are retained only for business, accounting, dispute-resolution and legal requirements, then deleted or anonymised when no longer needed. Contact Moments To Be using the details on our Contact page to request access, correction or deletion, or to raise a privacy concern. We will respond within a reasonable time, subject to legal retention obligations.
Service providers and communications
We use trusted providers to operate parts of the service, including Stripe for payments, Google Maps for address verification and travel estimates, Twilio for essential one-way booking text messages, an email delivery provider, and cloud hosting and storage providers. Customers placing an online booking must expressly agree to these non-marketing service texts, which cover booking requests, payments, scheduling changes, reminders and gallery availability. Customers can contact us at any time to stop future texts. These providers receive only the information needed to perform their service and may process information outside Australia under their own privacy safeguards.
Reviews and public media
Reviews are linked to a verified customer account before submission. Approved review text, the displayed customer name, star rating, studio reply and any submitted photo or video may be published on this website. Customers must have permission to share any person shown in submitted media and may contact the studio to request correction or removal.