Booking policy
Terms & booking policy
These terms explain payments, date changes and gallery delivery for Moments To Be bookings.
Reservations and payments
A 50% deposit is required when the customer submits a preferred date and time request. The studio reviews the request after payment and will approve it or offer an alternative. Payments are non-refundable for change-of-mind or customer cancellation, except where a remedy is required under the Australian Consumer Law. The remaining 50% must be paid no later than 24 hours before the final agreed session.
Date changes and weather
After a date and time are confirmed, a customer may request a date change more than 24 hours before the scheduled start, subject to studio availability. No customer-requested date or time changes can be made within 24 hours of the booking. If unsafe weather or circumstances controlled by the studio require a change, the studio will arrange a suitable alternative.
Digital galleries and image usage
Family packages include the stated number of edited, high-resolution digital photographs delivered through a secure private gallery. Printed products are not included. Additional digital selections may incur the per-image or bundle prices shown at checkout. Family portrait clients may download, share and print their purchased photographs for personal, non-commercial use. Event or business image usage is agreed in the written custom quote before booking.